Remote Parts Consultant Job at Matthews Motors
Description:
Summary
The parts consultant assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information.
Requirements:Essential Duties and Responsibilities
- Courteously and quickly obtain parts for our technicians
- Assist technicians and external customers in a consultative manner to provide the best parts solution for their needs
- Gain proficiency in parts knowledge and continue growing as new products are introduced
- Employ superior listening skills and assess customers’ needs
- Advise technicians and estimators of additional related parts
- Create purchase orders prior to placing orders with vendors
- Be available to work overtime on short notice and provide after hours support when required
- Successfully complete all required training
Requirements
- 3-5 years of experience with the Medium and Heavy Duty Parts and equipment parts
- GED
PREFERRED SKILLS/ABILITIES:
- Remote Work experience
- Updated on new equipment and truck parts
- Isuzu, Hino, and Cummins parts knowledge
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