PERFORMS REGISTRATION FOR ALL EMERGENCY ROOM PATIENTS AND KEEPS STATISTICAL LOGS. VERIFIES MEDICAID AND HMO MEDICAID RECIPIENTS FOR ELIGIBILITY. REFERS INCOMING CALLS TO APPROPRIATE PERSONNEL. WORK CLOSELY WITH ER NURSING STAFF. PERFORMS OTHER DUTIES AS REQUESTED BY MANAGEMENT.

Title: ER Registrar

Job Code: 800515

Department/Location: Emergency Room

Registrar/WPH Main

Campus

FLSA Status: Non-Exempt

Reports to: Supervisor, ED

Registration

Position Summary

Greets and receipts all patients presented to the emergency department. Performs registration for all emergency department patients

and maintains statistical logs. Validates status of insurance with-in the insurance verification system. Refers incoming calls to

appropriate personnel. Follows observation protocol. Work closely with all clinical staff. Performs other duties as requested by

management.

Essential Functions and Responsibilities Includes the Following:

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

2. Receipts & Greets all patients arriving to the main ED Entrance window or the EMS Entrance.

3. Provides Identification Bracelet to all patients upon arrival.

4. Registers all patients requiring Emergency Services.

5. Record and complete all necessary patient demographic and billing information in the HIS.

6. Scan insurance cards, patient identification; face sheets sent in with patients arriving from other healthcare

facilities.

7. Obtains and witnesses all signed consents related to the registration for treatment and billing purposes.

8. Provide each patient with all mandatory documents (i.e. HIPPA, Patient Bill of Rights, Observation Folder)

9. Follow Observation Protocol when patient assigned from the ED.

10. Maintain statistical data from the ED Daily Log w/ L&D and WEL patients.

11. Validate the ED Daily Log with Securities sign in sheets of patients presenting for medical screening

12. Performs all other related duties as assigned.

Education & Experience Requirements

High School Diploma required.

Previous hospital experience preferred

Ability to utilize copier, printer, scanner and fax equipment

Knowledge of Microsoft outlook and computer terminals a plus

Medical terminology helpful but not mandatory

Bilingual Helpful but not required.

Core Competencies

Ability to work cohesively within our team, clinical staff and environmental staff

Must be able to speak, write understand and communicate the English language

Effectively communicate with patients and family members

Integrity to handle the confidential aspects of work

Ability to deviate from assigned task without notice to meet the needs of the department

Maintains composure under stress

Physical/Mental Demands/Requirements & Work Environment

May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) database and may be accessed through the hospital's Intranet site

(Employee Tools/SDS Access). A copy of the SDS database can also be found at the hospital switchboard, saved on a disc.

Must be able to remain stationary when designated as reception for 100% of a 7-hour shift

Must be able to constantly move within the area you are designated 100% of the time – Intermediate Care (IC), Pediatric

Care(PC) Acute Care (AC) or EMS/Reception/AC Runway (ERA)

Must traverse between a bi-level, three tiered Emergency Department when designated as the Float Registrar 100% of the time.

Must be able to express one-self clearly and concisely when utilizing the translation phones for any and all languages other than English.

Must be able to converse with admitting department via telephone when observation placements are assigned for ED patients

Must be able to assess and greet patients arriving at the main ED entrance or arrival by EMS back entrance

Must be able to maneuver a workstation on wheels (WOW) - throughout patients rooms within the designated registration area assigned to you

Consistently scan insurance cards, patient identification, and/or demographic sheets when made available at the time of registration into the HIS

Primary Population Served

Check appropriate box(s) below:

Neonatal (birth – 28 days) Patients with exceptional communication needs

Infant (29 days – less than 1 year) Patients with developmental delays

Pediatric (1 – 12 years) Patients at end of life

Adolescent (13 – 17 years) Patients under isolation precautions

Adult (18 – 64 years) Patients with cultural needs

Geriatric (> 65 years) All populations

Bariatric Patients with weight related comorbidities. Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined

by the needs of White Plains Hospital.