Department: Montesano

Schedule: Fulltime (1.0) FTE

Summary: Providing quality customer service to patients by greeting them in person and on
the telephone, scheduling appointments and maintaining patient demographics in EHR. Work in
a professional manner that keeps the medical office running efficiently.

Essential Duties and Responsibilities include the following:


Welcomes patients and visitors in person and on the telephone. 

Optimizes patient satisfaction and provider time by scheduling and coordinating patient
appointments. 

Assist patients in completing all necessary registration forms. 

Register new patients and updates existing patient demographics. 

Verifying patient insurance. 

Keep patient appointments on schedule by notifying back office staff of patient’s arrival.
Communicating with patients and clinical staff of any delays. 

Maintain patient waiting areas and front-desk areas in an organized manner. 

Scanning and indexing patient records into EHR. 

Call patients daily to confirm next day appointments. 

Collect copays and insurance deductibles. 

Daily deposits and balancing cash box. 

Protects patient confidentiality by making sure protected health information is secured by
not leaving PHI in plain sight and logging off the computer before leaving it. Adheres to
HIPAA requirements. 

Retrieving faxes and delivering to appropriate staff. 

Faxing information as needed. 

Regularly attend staff and department meetings. 

May be required to travel to other locations. 

Other duties as assigned.

**Must pass pre-employment drug screen and background checks

Benefits include: Medical, Dental, Vision, Life Insurance, 403(b) Retirement plan and Paid

Time Off.

Pursuant to the Governor’s proclamation 21-14 containing an order requiring all health care

workers in Washington State be fully vaccinated, against COVID-19, successful candidates will

need to provide proof of their COVID-19 vaccination or apply for a medical/religious exemption.