How we do what we do:

At Barrette Outdoor Living we are committed to providing quality products that enhance people's lives. Our people share a passion for our business, and work with skill, teamwork, and integrity to deliver on our promise to provide superior products. We offer competitive and comprehensive benefits packages. Enjoy benefits like medical, wellness, paid time off, and much more!

As a company, we share a passion for our work and for our employees. We value our employees and empower them to be their best. We are collaborative, we like to work together and we care about what we do and, most importantly, who we do it with. We are Barrette!

The purpose of the role:

Coordinate, administer, and oversee customer claim processes via phone/email for all Barrette Outdoor Living accounts. Research and review documents for processing all claims due to multiple issues (defects/shortages/damaged/customer satisfaction etc) whilst ensuring company policies and procedures are in compliance. Serve as a liaison with pro and retail re-sellers, internal sales, finance, and all departments needing involved within each claim process. Utilizes the company’s database (SAP/CRM) to record activities and research product information. Provide customers, retailers, sales, collections, and freight carriers with answers within 24 to 48-hrs

Responsibilities:

• Answer incoming calls and emails from all clients, carriers and internal personal
• Investigate and make determinations if pro dealers/retail stores/customers/carriers should receive credit
• Provide customers with the details/terms of each denial or credit approval prior to processing – approvals are sent an RGA/Credit Agreement Form for signing
• Enter credits, debits or RGAs
• Provide directive to pro/retail store/customer/carrier on how to proceed with replacement orders, expedites etc.
• Arrange pick-ups on pro returns, acting as the liaison with the dealers, dispatch, inside sales and carriers.
• Directing retail accounts on return carriers and receiving facilities
• Work directly with the Freight Claims Analyst to provide necessary information to initiate freight claims
• Work closely with carriers, third party delivery agents etc on issues
• Send confirmation of returns and disposition to pro, retail stores, carriers, and delivery agents via email
• Process internet returns via portals and issue RGA’s if necessary (HD.com, Lowes, Wayfair, Amazon, Ace, Menards etc.)
• Maintain all email boxes
• Review details and issue RGA’s for Buy Backs as directed by VP’s of each account
• Process and investigate paperwork as requested by the Accounting Dept.
• Run SAP reports as required
• Work directly with each plant to ensure all returns are processed accurately
• Analyze and communicate any recurring client discrepancies with quality, shipping or any departments needed
• Act as a liaison between production, engineering, CAD, accounting, shipping, and clients to ensure superior customer service and communication at all points in the process of the claim’s lifecycle. Other duties assigned or deemed necessary determined based on the needs of our clients and BOL.

If that sounds like you....here's what we need in terms of education and experience:

• High school education or the equivalent is required
• Associates Degree Preferred
• Must have 2 years of experience in customer service, claims or related area
• SAP experience is preferred
• Knowledge of administrative and clerical procedures and systems such as word, excel processing, managing files and records, and other office procedures and terminology
• Experience working with major retailers is desirable (Lowe’s, Home Depot, etc.)
• Good organizational skills with ability to multitask
• Must be able to deal with changing priorities
• Solid communication and interpersonal skills to deal with all levels in the organization as well as customers
• Must be able to rely on your own judgement within BOL’s policies to make sound and responsible decisions

Additional Information:

We have become aware of scams in which individuals who are not part of a company claim to represent the company in recruitment activities, including issuing fake offer letters. Please be aware that career opportunities are published only through official communication channels. We will never ask for payments or fees from job applicants, and applicants will only be contacted by a team member through an official email address ending in @us.ebarrette.com or @barretteoutdoorliving.com. Interviews will never be conducted via Fleep, Google Hangouts, What'sApp, or other social media platforms or apps. If you receive a suspicious email or job offer on behalf of Barrette Outdoor Living, do not provide any personal information or pay any fees. If you suspect any fraudulent activity, please go to www.Barretteoutdoorliving.com, scroll to the foot of the page and click “Email Human Resources”.

• Seniority Level

Mid-Senior level

• Industry

Consumer Goods

• Employment Type

Full-time

• Job Functions

F

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Egg Harbor City, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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