Systems Monitoring Specialist Job at Syracuse University
Job #
039227
Department Code
31050-5110
Department
Department of Public Safety
Job Title
Systems Monitoring Specialist
Location
Syracuse, NY
Pay Range
Commensurate with Experience
Staff Level
S4
FLSA Status
Non-exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
The primary responsibility of the Systems Monitoring Specialist is to proactively view the Syracuse University’s campus-wide camera system, known as the Genetec Video Security System (VSS), to mitigate crimes-in-progress, suspicious, serious, or significant incidents before the opportunity occurs. The position is also responsible for acknowledging electronic access control alarms and notifying Emergency Communications Center (ECC) dispatchers of the alarm incidents to affect the proper response of emergency first-responders. The position reports to Campus Safety and Emergency Management Services under the Emergency Management and Business Continuity section.
Qualifications
- An Associate’s degree in a technical, criminal justice, and/or emergency first-responder communications field preferred.
- Must successfully pass a criminal background investigation, a skills behavior exam, pre-employment drug screening and participate in random drug testing program.
Job Specific Qualifications
- Demonstrated knowledge and experience using and navigating various computer/cloud-based systems.
- Knowledge and understanding of various models of camera video and alarm equipment.
- Must be able to maintain attentiveness, avoid distractions, and remain focused for lengthy periods of time.
- Ability to clearly communicate in person, using two-way radio transmissions, and/or telephone systems.
Responsibilities
- Visually monitors and provides electronic surveillance activity for over 2,000 camera views, including interior and exterior cameras.
- Operates ECC camera systems and reports crimes-in-progress, suspicious, serious, or significant incidents that are viewed in live time to the Emergency Communications Center dispatching staff to affect the response of emergency first-responders.
- Prioritizes monitoring and surveillance work based on trends, information, and other inputs.
- Records/logs/downloads video footage related to crimes-in-progress, suspicious, serious, or significant incidents according to policy and protocols.
- Routes, or turns over video footage to appropriate Department of Public Safety unit (i.e. Investigations, patrol officer, etc.) according to policy and protocols.
- Acknowledges electronic access control alarms and reports alarms to the Emergency Communications Center dispatching staff to affect a response or dispatches to emergency first-responders as directed/trained.
- Systematically verifies camera/alarm systems are in working order.
- Trouble-shoots and reports camera equipment malfunctions.
- Trouble-shoots and reports electronic access control malfunctions.
- Participates in professional development training, meetings, and events.
- Participates in the annual Human Resources performance partnership appraisal process.
- Other duties as assigned.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
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