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Spa Front Desk (Part-Time)- The Roosevelt Hotel New Orleans Job at Hilton

Hilton New Orleans, LA 70112

Job Information

  • Date Posted
    2025-12-11
  • Location
    New Orleans, LA 70112
  • Job Title
    Spa Front Desk (Part-Time)- The Roosevelt Hotel New Orleans
  • Gender
    Both
Principle Responsibilities & Position Purpose

Provides courteous and efficient guest service from point of arrival through check in/out. Books, changes or cancels spa appointments accurately.

ESSENTIAL FUNCTIONS
Provides efficient guest service from point of arrival to check out. Books, changes, cancels appointments. Sells retail.

Assists with laundry and tidies up the locker rooms and lounge area

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Accurately schedule all Spa and Salon reservations, changes, cancellations in Spa Biz, confirm reservations and inform guest of Spa Policies.

  • Accurately process all billing and posting for spa and retail services: report any overages and shortages to supervisor.

  • Accurately explain spa treatment menu and packages to guests.

  • Greet and welcome all incoming and outgoing guests and staff in accordance to Resort Standards

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Excellent communication skills (English).

• Ability to think and respond quickly to issues or guest needs. • Ability to handle multiple tasks.

  • Computer literate.
  • Detail oriented.
  • Good interpersonal, organizational and professional skills.
  • Must be flexible and adapt easily.
  • Energetic, enthusiastic and motivational.

QUALIFICATION STANDARDS EDUCATION

High School Diploma preferred, second language preferred. EXPERIENCE At least 1 year experience in the spa or hospitality industry. Experience in a resort or wellness related field preferred.


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!




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