Pinehurst Automotive Group is a rapidly growing multi-brand automotive retailer and finance company that is looking to hire a Business Development Representative to join our Service Business Development Center (BDC). Our culture of customer service and a commitment to transparency enables us to provide exceptional service and exceptional value for our clients. Our rapidly expanding business enables us to provide significant opportunity for learning, training and career growth for our team. In addition, we provide a highly competitive compensation plan, along with benefits including medical, dental, vision, and paid time off.

BDC Representative Qualifications:

• Confident, pleasant and professional phone voice
• Possess time management skills and be able to work independently
• Take direction well
• Must like being part of a TEAM
• Must be able to stay focused

BDC Representative Responsibilities:

• Make outbound calls to schedule appointments following dealership specific guidelines.
• Receive inbound calls for three high volume dealerships, schedule appointments or route calls to the proper department.
• Reaching out to customers using provided lists to generate service appointments.
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance for their servicing needs.
• Provide superior customer service and achieve highest degree of customer satisfaction
• Work in close partnership with service consultants to provide detailed information on customer requirements
• Meet specified monthly targets and goals
• Deliver inquiries/messages intended for other service personnel and departments promptly
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude

BDC Representative Preferred Skills and Experience:

• Prior customer relations or BDC experience preferred, but not required. We are willing to train and develop the right individual.
• Excellent customer relationship skills
• Self-starter, motivated and success driven
• Confident, positive and high energy presence
• Strong communication skills
• Team-oriented with a desire to achieve both individual and collective goals
• Must be able to pass background and drug screenings
• Must have an open availability including rotating Saturday's.

BDC Representative Benefits:

• Medical, dental & vision benefits
• Vacation and Holiday Pay
• 401k available
• Paid training

Benefits available after 90 days of continuous employment. Paid time off offered after one year of continuous employment. This position requires you to consistently be on the phone.

Job Type: Full-time

Pay: From $30,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• No nights

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Southern Pines, NC 28387: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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