Westminster Toyota has an opening for a Service Advisor. Koons has been voted one of the “Best Places to Work” ten times by the Washington Business Journal based on “Best People”, “Best Benefits”, and “Best Careers”.

Pay range - $70,000 to $110,000

What we offer:

• Competitive pay
• Benefits include Medical, Dental, Vision, Life, STD/LTD
• 401(k) with employer match
• Paid Time Off
• Professional development opportunities
• Wonderful team members

Primary responsibilities for this role:

• Greet customers in a prompt and courteous manner.
• Schedule service appointments and collect vehicle information.
• Secure agreement from customer before repairs are done.
• Clearly explain the requested service on the repair order.
• Estimate the cost and time needed to do the repair.
• Advise customer’s on the proper care for their vehicle and the importance of proper maintenance.
• Communicate the need for additional service when needed, using a detailed explanation.
• Handle customer complaints and maintain high CSI.
• Check on the progress of the vehicle during servicing and contact the customer regarding changes to estimate or time table for repairs.

Qualifications:

• High School diploma
• Must have at least 1 years of experience as a service advisor
• Ability to read and comprehend written instructions and information
• A fast learner
• Excellent oral and written communication skills
• Excellent Customer Service Skills
• Team Player
• Must have a valid driver's license

Offers of employment are conditional. Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. We are an EEO/ AA employer. Job seekers will be given consideration without regard to their disability or protected veteran status. We participate in E-Verify.

Experience

• 1 year(s): service advisor

Education

• High School or better