Rfxcel and our parent company Antares, are pioneers of Cloud-based product serialization, traceability and compliance solutions for the life sciences, food and beverage, consumer goods, and government service markets. Rfxcel is passionate about being a customer focused enterprise, and its’ customers include some of the world’s largest manufacturers, packagers, distributors and retailers. Rfxcel solutions are used for complete traceability of raw materials, ingredients and finished goods across the supply chain, and enhance product safety through enhanced supply chain visibility. Software also integrates with IoT devices to send real-time and actionable alerts of environmental data (temperature, GPS, light levels, tilt, etc., of goods in transit or storage) useful for cold-chain monitoring, theft or diversion detection, tampering or damage alerts.

We’re looking for talented people who are knowledgeable in the serialization track and trace space, mainly for the pharmaceutical industry although the food and beverage industries are also highly desirable.

This is a very collaborative and inclusive work environment where individuals with strong aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Our enterprise solutions are deployed as either SaaS applications or as on-premise applications and are integrated with multiple trading partner systems.

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Reports To: VP of Professional Services, or their designate

Key Responsibilities

Your daily work will include

• managing and executing complex project implementation tasks across multiple projects and customers;

• driving discussions with customers to identify their business use cases for their track and trace requirements;

• providing training for customers regarding our traceability software, GS1 compliance, compliance reporting for various countries and agencies;

• walking through various configuration requirements to be sure trading partner connections are properly mapped and properly tested;

• generating change control documents and deployment plans; and fielding general questions about serialization, traceability, and compliance.

Other Duties: Rapidly develop an understanding of rfxcel solutions and architecture and learn to configure various features of the application. Must collaborate across Professional Services and other key areas such as Engineering and Operations. Engages the client and is able to explain applications and functions in an easy-to-understand manner.

Some travel is required, including possible int’l. travel. May need to visit client & their trading partners. Must be able to spend time interfacing with your counterparts and team members across more than 15 countries.

The most successful person in this role will be resourceful & innovative in removing barriers and seeking resolutions; will be able to successfully multi-task and keep themselves on-task; know when to escalate potential issues before they become a customer problem and how to de-escalate critical issues and communicate effectively.

Personal Characteristics:

• Demonstrates leadership, organization and equally strong work ethic whether on-site or remote.
• Approachable, builds trust with team members, and adept at collaboration and conflict resolution.
• Strong attention to detail while maintaining sight of the “big picture”.
• At ease in a dynamic environment that is not always well defined, and may have changing priorities.

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Desired Skills & Experience

• Must have at least 3 years of Serialization Track and Trace experience for the pharmaceutical or food and beverage industry.
• Must have 3-5 years conducting IT or supply chain serialization projects and inherently knows how to develop and maintain core project artifacts such as the project plan and schedule, the RAID list, testing and deployment plans, and communications.
• Must understand the concepts of the DSCSA traceability mandates and is comfortable answering questions about traceability compliance requirements for various countries.

• Technical predisposition through prior positions in IT (Engineering, Network Services, System Configuration, middleware support, or other hands-on technical roles) is required.

• Professional presentation, communications and documentation skills are required.

• Knowledge of integration technologies including communication protocols (e.g. web services, SoapUI, POSTMAN, AS2, FTP/SFTP/FTPS, HTTP/HTTPS, etc.) and message/file data formats (e.g. XML, JSON, EDI, CSV, IDoc, HL7, etc.) is desirable.

• Experience in supply chain processes, pharmaceutical manufacturing; validation of computer software, global serialization efforts, are a major plus for the applicant.

• Able to learn complex system configurations and how they influence the application responses.

• Uses and regularly updates MS project plans with reliable target dates and deliverables.

• Effectively communicate project risks and trade-offs to the Client. Can engage other technical resources to complete project milestones and escalate issues as needed.

The role is for immediate hire. Applicant must be a US Citizen or authorized to live permanently in the US. Remote work and flex time opportunity. Preference to candidates living near rfxcel or client locations.

For a candidate selected, satisfactory employment verifications and background checks are required.

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Rfxcel is an equal opportunity employer that values its’ team having a wide variety of backgrounds and experiences. The company selects the best qualified individual for a job based on related qualifications regardless of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital or veteran status, sexual orientation, gender identity, or the presence of a non-job related medical condition or disability (mental or physical), or any other basis protected by law.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Self-determined schedule

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All rfxcel and customer work locations meet or exceed COVID-19 workplace requirements.

Experience:

• Pharmaceutical supply chain processes: 3 years (Required)
• Technical project management: 3 years (Required)
• Pharmaceutical Serialization track and trace implementation: 3 years (Required)

Work Location: Remote

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