Patient Account Rep I - OP-Full-Time Mon-Fri 8a-4:30p-Hybrid Emory Northlake Job at Emory
Description:
MINIMUM QUALIFICATIONS:
PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
JOB DESCRIPTION:
Under direct supervision, collects and follows up on all accounts assigned prior to, during, or after admission and discharge.- Verifies, researches, and completes all paperwork and forms to bill all types of claims for reimbursement.
- Delivers superior customer service to patients and internal customers while serving as a patient advocate during the cycle of the account.
- Operates standard office equipment including telephone, copier, fax machine; prepares written correspondence and completes various forms.
- Reviews all accounts assigned for collection prior to, during, or after admission and discharge.
- Verifies insurance as needed to resolve account balances.
- Responsible for handling and resolving incoming customer inquiries / or concerns by providing patient/guarantor from physician practices with a consistent and seamless experience.
- Also responsible for following up and collecting outstanding patient/guarantor balances through inbound and outbound phone contact utilizing a predictive dialing system.
- Under direct supervision, provides outstanding customer service to stakeholders in a diverse and fast-paced environment.
- Drive volumes and increase revenue by obtaining Pre-Authorization for various outpatient/inpatient procedures in a timely Manner.
- Under direct supervision, responsible for operating imaging tools for use in the creation of electronic files or archives.
- Responsible for preparing, scanning, and indexing documents/images being converted to electronic/digital format.
- Under direct supervision, responsible for registering patients from electronic and/or hard copy paper demographic information.
- Ensures that all patient information, payment information, and documents adhere to HIPAA, PCI, and other established quality control standards.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent preferred and one (1) year of customer service, collections or billing and/or registration experience in a healthcare or insurance setting OR one year of college/technical school and six (6) months progressive experience.- Typing skills with a minimum of 35 wpm and good communication skills.
PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
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