SYNERGY HomeCare is a non-skilled agency, and our mission is to enable our clients to live happy, healthy, and independent lives in the comfort and familiarity of their homes and to inspire our caregivers with appreciation, industry-leading training and a true commitment to their well-being.

We are seeking part-time Staffing Coordinator / Office Assistant to join our independently owned and operated national agency.

Responsibilities:

Office Assistant/Staffing

• Responsible for recruiting of caregivers i.e. searching for applicants, scheduling and performing interviews.
• Facilitate New Hire Orientation - Review and process ‘new hire’ paperwork.
• Document appropriate information in employee records; transfer relevant information to management.
• Enter data of new caregivers into online software accurately, communicate to internal and external staff accordingly.
• Support other staff member in developing caregiver work schedules by allocating employees in shifts and positions.
• Effectively resolves issues with a positive, professional demeanor finding solutions using clear processes and protocols.
• Caregiver retention plan: Maintain good communication with caregivers with regular follow up calls. Familiarize caregiver with client information, directions, time.
• Follow up and process EDD claims
• Other office duties as assigned
• Available to share on-call and backup caregiver duties as assigned with other staff

Customer Service

• Take incoming calls and triage calls to appropriate staff members.
• Perform general office management tasks such as ordering office supplies, inventory, mailing, filing, scanning, support with database management.

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills
• Ability to organize thoughts and present them clearly
• Must be self-motivated and able to work without direct supervision
• Proficient in Microsoft Office and other basic business programs for general business use
• Customer service-oriented and skilled in customer conflict resolution techniques
• Position requires automobile travel within designated geographical areas
• Valid driver's license, reliable transportation, and willingness to travel
• Have or acquire CPR/First Aid certification
• Evidence of a negative Tuberculosis (TB) test

Job Qualifications

• High school diploma/GED
• Proficient in computer skills and search engines including Microsoft Excel
• Experience in Healthcare or Homecare field within the past 2 years
• 1-2 years of administrative support experience in a fast-paced business environment
• Strong organizational skills and ability to work independently
• Exceptional customer service skills
• Must have reliable transportation to work.
• Can handle sensitive information with the highest degree of integrity and confidentiality.
• Ability to write, speak and interact clearly and professionally.
• Must be proficient in handling multiphone systems
• Basic HR experience preferred

Benefits

• Flexible schedule
• Competitive wages
• Paid Sick time and vacation time
• 401K plan (available when qualifies)
• Ongoing paid training
• Incentives and bonuses

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Available for After Hours and Weekend On-Call

• Set up a rotating schedule within the office.