Title: Member Services Representative

Effective Date: 11/2022

Job Summary: Trauma Center Association of America is a small non-profit trade association located in Mooresville, NC. We have a modern office with an open work environment and a friendly team. As a small company, we all wear a lot of hats, and this person will too. Everyone at this company matters, and the work they do makes a direct impact on the company. We are looking for a new team member who values that and can dive in and grow with us!

The Member Services Representative will be the first point of contact for membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, processing transactions and assisting committees. To be successful as a member service representative you should have strong customer service skills and enjoy working with people.

Education/Experience: Bachelor’s degree preferred, Microsoft Office and other software level computer skills needed, Strong analytic, management and communication skills

Essential Functions:

• Recruitment and Marketing
• Articulate benefits of membership to appropriate marketing target
• Review and advise on member materials to market consistent message
• Collaborate and contribute to marketing process through direct phone contact, letters, marketing materials
• Member Relations and Services
• Obtain and upload member data and surveys
• Coordinate member contacts and information requests in concert with staff
• Assess member satisfaction regularly through interviews, structured evaluations and regular contact
• Provide client support for data and information requests using resources
• Upgrade website as appropriate with new materials
• Meet regularly with staff to develop tactics for member retention and contact
• Regularly review invoicing and payments to assure members are advised about membership value and increase retention
• Monitor, support and report on member issues
• Committee External Relations
• Become familiar with the Bylaws to guide Communications and Structure
• Coordinate Committee activities, documents and record keeping
• Communicate with Committees on all activities as appropriate
• Develop and assist with special projects
• Develop goals, manage initiatives and evaluate results in conjunction with TCAA Leadership in the Strategic Plan
• Complete and retain agendas and meeting minutes of all Committee as assigned
• Monitor Committee member terms of office per Bylaws

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 2 years (Preferred)

Work Location: One location

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