Medical Office Manager

We need YOU!
A once in a lifetime, full-time position for someone with the ability to work successfully as a critical part of an outpatient-only practice built around primary care internal medicine, pulmonary medicine, and sleep medicine.

We need a Medical Office Manager who will make everyone around them successful by motivating, embracing and leading from our Values, Vision and Mission, and from a desire to serve others. The right candidate will also love interacting with patients, their families and our referring offices to build trust in our practice, as well as have a genuine desire to make a real difference in people’s lives. We’re looking for that special person who wants to Make Meaning, not just money.

1. Broad responsibility to serve our patients and our practice, guard our values, vision and mission, champion our people, and pilot the results.

2. Empathetic, proactive, detail oriented, with a sense of urgency and the desire to work as part of a great team built around emotional intelligence, training, mentoring, and holding people to the highest standards, not by telling, yelling, and directing, but through collaborative leadership and working to bring the best out in everyone. People will follow you because they choose to, not because you have power over them.

3. You will help us continue to build our reputation of great care, listening to our patients, communicating superbly with team members, and leading with a “whatever it takes” enthusiasm for life.

4. A joy for interacting with patients and working with medical professionals to grow our practice.

Who are we?

Indian Creek Medical Group is intent on leading the profession and paving the way for others. To that end, we are not a “one size fits all” assembly line, but rather a “boutique” practice that does everything necessary to get it right every time, so that each of our patients leaves our practice knowing they have been listened to, heard, and presented with the best treatment for them. The result we want isn’t just good medicine. We want to help people lead the healthiest, most successful life possible.

With a commitment to giving the best care possible to each patient, Indian Creek Medical Group is a multi-specialty group providing services to all adult residents of the Denver Metro area.

As you can see, we’re passionate about people, not just medicine. That passion for our patients translates to:

• Extraordinary Confidence
• Empathy for our patients
• Optimal Health

We work with our patients to make each visit the best possible experience for them.

We are giving you all this information because you need to be interviewing us, not just us interviewing you. You will be responsible for guarding, embracing, becoming the embodiment of, and infecting everyone in our practice with our values, our vision, and our mission. If you are looking for a job, this isn’t a fit for you. If you’re looking for a way to make meaning as a medical office manager, this could be a great match! As you read the following carefully, decide whether you would want to be the person who guards and carries these things forward for everyone in our practice.

Guarding the Values, and making sure that EVERYONE in our practice (no exceptions) embraces them and practices them daily, will be one of your main responsibilities:

Our Values:

• We are committed to unequivocal excellence
• We do WHATEVER it takes in every situation
• We have fun
• We are passionate about our work and our community
• We have integrity in all we do
• We are NEVER satisfied

Here’s more on what each of these means to us (and needs to mean to you, as our Medical Office
Manager:

We are committed to Unequivocal Excellence:

• No excuses—accept responsibility, get it “right”
• Demand results—from yourself and those around you
• Be the best part of everyone’s day
• Take pride in your work

We do WHATEVER it takes in any situation:

• Always maintain a positive, “can do” attitude
• Open and honest communication is our goal
• Our reputation and our patient’s experience outweigh profit every time
• Be flexible
• Don’t take it personally

We have FUN:

• Choose to be happy, no matter the circumstances
• Always celebrate . . . even the little things
• Be thankful
• Look for ways to “Make Their Day”

We are passionate about our work and our community:

• Take pride in what you do as an individual and what we do as a team
• Get involved
• Give back
• Volunteer
• Always remember . . . we change lives

We have integrity in all we do:

• Always tell the truth
• Put the interests of our patients and your team before your own
• Be honest with yourself
• Be compassionate, you never know what’s going on in someone else’s life

We are NEVER satisfied:

• Always ask, “How can I/we do this better?” (more efficiently/comfortably/profitably)
• Celebrate, then move on
• Demand results from you and your team
• Make today better than yesterday and make tomorrow better than today

These values drive everything we do. And when they don’t, it is your job and everyone’s job to bring us back in alignment with them. We believe that Core Values are just that—the core of everything else we do, our true north, the six things that govern every decision we make, from buying a copier to building a relationship with a referring office. If you find yourself in 100% agreement with these—not just in your head, but in your heart—and they grab you and make you want to live them out and help everyone in our practice do the same, this position could be a great fit for you.

Our Core Values give rise to our Vision. A Vision Statement is different than a Mission Statement.
The Vision is for US, not our patients. It’s what motivates us to get out of bed and run to work. It reveals how we want to be known, and the legacy we want to leave behind. The Vision is a direct result of our commitment to our Values and is a short-hand way of summarizing those values, but with a little bit more measurement to it.

Our Vision (our Passion):

“Changing People’s Lives and Enhancing Our Community”

We work that out in this measurable way:

“Working Together as One Team, with Empathy for Our Patients ”

The third motivator for us (Values is first, Vision is second), is our Mission Statement. The Mission
Statement is all about THEM, our patients. It’s about the RESULT we will get for them because we touched their lives. When they read it, they know exactly what to expect of their experience with our practice.

Our Mission Statement:

“We Serve so that Others Will Smile”

We want you to know as much as possible, so you can make an informed decision about joining us.
This is very intentional—we want someone who will be “missional” about their commitment to their work, and who will integrate that work into their life, not someone simply looking for a paycheck. If you’re looking to just make money, this isn’t the position for you. If you’re looking to make meaning, read on.

Who are you?
You are a fit if:

1) You are looking for a position where you will make a significant impact for a very long time as an important and equal team member.

2) Empathy – it is one of your core skills. You have the ability to not just listen to your patient, but hear what they are feeling and fearing. You can quickly understand beyond their words to what is going on inside.

3) Compassion – your empathy leads you to be compassionate, which means focusing on what is best for your patients in the long-term, not just today’s visit.

4) Enthusiasm and Curious – the successful medical office Manager is eager to grow and curious about learning. The world is moving fast and we need someone who is excited about staying current.

5) You don’t enjoy making decisions for others on the team, or telling them what to do. They are adults and don’t need a “manager.” You love working as a collaborative team member, not a rugged individualist.

6) You love to serve others—to train, guide, champion, raise the bar, ask hard questions, mentor, connect people with resources, and generally use your strategic leadership to make them successful, not to make you look good.

7) Attention to Detail—If you enjoy ensuring that everyone is working at their highest, following procedures that THEY created (not you), and taking care of all the small details that make for a great practice, you’ll be a great fit here.

8) Sense of Urgency—If you have a built-in clock that wants to help us all get things done and not leave them hanging out there, AND you can do it without bullying, threatening or harassing…well, that’s an art, and you’ll fit in really well. We need someone who can keep pushing everything ahead by getting everyone on board to do it, not by forcing their hand.

9) Abundance—you live in a world of abundance with the mindset, “How can I make you successful?” The alternative is a world of scarcity, with only so much to go around and everyone “out for themselves.”

10) Stakeholder Mentality—you will have the mentality of a person who has put a stake in the ground and “claimed the territory” of our practice in the name of excellence, commitment, customer service, distributed decision-making and distributive leadership. Everyone in our

practice needs to move from simple “employees” to Stakeholders, and we will want you to lead the charge.

11) Self-Managed Adult—And, finally, you are a self-managed adult who will enjoy helping us all figure out how to help us all get perform at our best. We’ll need you to make suggestions for how we can improve and asserting yourself as a strategic leader in our practice, who serves many tactical leaders. We’re not where we want to be with the above and that’s why we need you—to spearhead the effort. You won’t be alone. You’ll get tons of support and specific training from others who have gone down this path of leadership many times, in order to make it happen.

Does it look like a long list? It’s not, really. We just want to explain clearly what the few things are that will make you successful: 1) be a great servant leader—lead by asking questions and motivating, not telling people what to do, 2) be good at building relationships, 3) live in a world of abundance, 4) have a “Stakeholder” mentality, 5) be self-managed, and 6) have a desire to help others become those things.

Responsibilities include, in order of importance:

1) Guard, Live Out, and Promote Our Core Values (see above)—this will be the most important aspect of your responsibilities. If we aren’t fully committed to our Values, everything else will begin to show the wear and tear of not having a true north. As a medical office manager and leader in our practice, you will beat the drum, gently and relentlessly, on our core values so that everyone in the practice lives them out every day.

2) Guard, Live Out and Promote Our Vision Statement—Help us build the legacy we will all be proud of years from now.

3) Guard, Live Out and Promote Our Mission Statement—Help us change the lives of our patients. You will not be anyone’s “boss,” because the Mission is everyone’s boss. Everyone serves at the pleasure of the boss, and we will all help each other serve that Mission. In that sense, it’s a level playing field—everyone should be working with each other to help us learn how to serve the boss better. You will want to be highly approachable and teachable, so others can help you serve the boss, too.

4) “Whatever it Takes”: Operating with the Mindset of a “Stakeholder”—Again, you won’t have a manager. You will take initiative and ownership, make decisions with input from your team, think ahead and be proactive. You will work with others to constantly make things better and deliver better products and services every day. As a Stakeholder, you’ll take ownership of tasks, roles/responsibilities, processes and, most importantly, their results. You will be an incredibly valuable part of our team—our patients and referring doctors will get to know you and lean on you to help them be Stakeholders, too. You’ll jump in where needed at times because great leaders get their hands dirty when that’s what is needed. It shouldn’t be a lifestyle, but something that everyone knows you are willing to do, because they’re willing to do the same.

About the position:

• Training -- Bachelor’s Degree or 2 years equivalent medical office management experience
• Demonstrated interest in process development is helpful.
• Experience with both Word and Excel

• Pay — will be commensurate with the talents, initiative and motivation you bring to it. We won’t let pay stand in the way of getting the right person.
• Work schedule 5 days per week.

We don’t need to see your resume yet. Please do not send it. And please do not call. For now, just email us answers to the following questions. Please use the email thru Indeed, not thru our web page.

And please, no headhunters.

These questions will help us get to know you:

1) How is this position a fit for you, and what would you get out of working in the environment described here?

2) What is your reaction to our Values, Vision, and Mission statements?
3) How can we support you—what do you need from us to be successful?
4) What makes you want to get out of bed and come to work day after day?
5) Why don’t you need to be managed?
6) How do you make your team better?
7) List the top three things, in order of impact, that you would bring to the game
8) Any other helpful info that we forgot to ask?

This is a two-way interview. You need to interview us to see if you want to work here, which is why we’ve given you so much detail in this ad!

Here’s our website to learn more about us:

Put this in your browser address line: www.indianpeaksmed.com

Or put this in your browser search line: indianpeaksmed.com

We don’t just want to be a great practice. We want to be leader who helps transform the way medicine is practiced. If you want to play a significant role in that transformation, and you have the talents and skills of a leader, you’ll be a great fit.

We look forward to hearing from you!

Thanks !

Job Type: Full-time

Pay: $48,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Patients are encouraged to wear masks, curbside pickup is available, common surfaces are disinfected regularly, vaccinations are encouraged as appropriate.

Ability to commute/relocate:

• Lakewood, CO 80401: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Management: 1 year (Preferred)

Work Location: One location

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