JOB SUMMARY:

The Infrastructure Operations Manager will be responsible for providing leadership, strategic direction, design and implementation related to infrastructure services. Initiate research, design, and implementation of software/hardware components that are standards based, high performance, highly available and secure in delivering the required business functionality. Implements monitoring/solutions to insure 99.9% systems uptime. Focuses on documentation of standard processes for Operations Team to manage and execute.

ESSENTIAL FUNCTIONS:

· Provides hands-on technical depth, enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.

· Serves as level-3 escalation point for operations team and assists with problem resolution and root cause analysis as needed.

· Plans for life and refresh cycles. Ensures that infrastructure solutions work in line with application, network, desktop, server, storage, etc.

· Responsible for implementation of a cloud technology-based solutions to increase Securitas's agility speed to market and efficiency.

· Continuous review of current environment to detect deficiencies, recommend, plan and implement solutions for improvement.

· Develops effective reporting metrics to maintain inventory and system upgrades, patch management for all Securitas systems.

· Leads a team of systems engineers ensuring intra-departmental teamwork, standards and expectations are achieved.

· Collaborates with other IT functions on implementations, strategy, and standards; documents and publishes appropriate infrastructure architecture principles and standards, position papers, blueprints, best practices, patterns, and frameworks. Facilitates, communicates, collaborates and persuades others in defining, adopting and implementing a coherent technical architecture.

· Additional duties as assigned by management.

MINIMUM QUALIFICATIONS AT ENTRY:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

· Proficient in advanced Infrastructure technologies, such as clustering, Cloud, VEAMM, Office365, Microsoft, SQL 2012-2019, Active Directory, DNS and DHCP, and VMware.

· VMware, Windows Server, SAN (NetApp) and (Brocade) switch Infrastructure experience is required.

· Excellent technical skills including, however, not limited to, Microsoft Operating Systems Server 2003-2019, Exchange 2007-2013, Active Directory, VEEAM, SCOM, Networking (both LAN and WAN), TCP/IP, DNS, DHCP, Experience working with HP Server and Blade class machines including HP virtual connect.

· Experience using monitoring including SolarWinds, MS SCOM and IDERA.

· Solid track record of supporting cloud-based disaster recovery (DR) with advanced technology solutions and achieving desired RPO and RTO levels.

EDUCATION/EXPERIENCE:

· Bachelor’s degree in Computer/IT or IS Engineering/Science required; advanced degrees or certifications (Microsoft, Cisco, etc.) a plus.

· 10+ years of systems infrastructure and architecture experience, preferably within a large multi-national diversified financial or professional services organization that operate in a virtualized environment.

· Must have performance managed a team of at least 5 highly skilled engineers.

· Execute all aspects of operations including the operation, maintenance and repair of all mission critical equipment and systems, supporting a 24x7 data center operation, to achieve 100% uptime and 100% compliance with all customer SLAs.

COMPETENCIES (as demonstrated through experience, training, and/or testing):

· Develop and maintain metrics for data driven reporting, analysis, and proactive improvements – military experience preferred.

· Identify process-based improvements that generate operational and financial efficiencies, including the development and presentation of the business case.

· Knowledge of performance management, critical awareness methods and implementation standards.

· Execute all aspects of operations including the operation, maintenance and repair of all mission critical equipment and systems, supporting a 24x7 data center operation, to achieve 100% uptime and 100% compliance with all customer SLAs.

· Demonstrated knowledge and success in efficiently managing, investigating and improving upon IT systems/resources and project imperatives.

· Proven experience and an advanced ability to independently make sound and value-add judgment calls in a highly transactional business context.

· Experience working with large multi-national corporation – large infrastructure across several countries.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

· Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.

· Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

· Handling and being exposed to sensitive and confidential information.

· Required ability to handle multiple tasks concurrently.

· Occasional local and regional/national travel for presentations, meetings, and visits.

· Occasionally lifting and/or moving up to 10 pounds.

EOE M/F/Vets/Disabilities

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Microsoft Windows Server: 5 years (Required)
• VMWare: 5 years (Required)
• Active Directory: 5 years (Required)
• Operations management: 5 years (Required)

Work Location: In person

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