Southern Urogynecology is seeking an experienced Front Desk Receptionist. We pride ourselves on excellent patient care and service. We are seeking candidates who have exceptional customer service skills to greet, check in, assist our patients and ensure the efficient flow of the office.

Job Type: Full-time

Duties:

· Receive patients in a professional and caring manner

· Answer telephone using proper phone etiquette and direct calls appropriately.

· Gather and update information regarding demographics and insurance in a respectful and confidential fashion ensuring compliance with HIPAA privacy laws.

· Schedule and confirm appointments; with a goal towards keeping provider schedules and available appointments filled.

· Mail out new patient packets, receive records request forms, and secure patient medical records needed for initial visits/consultations.

· Obtain authorization and pre-certifications for consultations, visits and diagnostic testing as needed.

· Perform insurance eligibility and verification of benefits for all patient visits.

· Record benefit information in patient record and calculate patient out of pocket responsibility.

· Document and follow up on referrals, no-shows and cancellations.

· Collect payments from patients, accurately post payments to patient accounts, provide receipts and appropriately document all financial transactions.

· Monitor waiting room and keep patients informed as to schedule delays

· Advise patients regarding necessary insurance referrals for visits.

· Assist with patient flow through the clinic as needed.

· Lock and secure front entrance nightly upon closing.

· Open front entrance and waiting area daily.

· Stock waiting area with water, and other supplies and ensure area remains neat and clean in appearance throughout the day.

· Participate in quality improvement activities

· Maintain inventory of office supplies and forms. (excludes clinical supplies)

· Assist with patient check out and follow up scheduling.

· Other duties as requested by the Practice Administrator or providers.

· Cross train in other practice duties as requested.

Minimum Qualifications:

· High school graduate; some college course work helpful.

· Receptionist: 1 year (Preferred)

· Demonstrate computer skills; use of medical office systems, practice management system, typing, spreadsheets and word processing.

· Clerical or front office experience in a medical practice preferred.

· Medical terminology preferred.

· Demonstrate well-developed written and oral communication skills.

· Demonstrate understanding of customer service principles.

· Ability to accurately record and transmit detailed information.

· Ability to interpret and comply with applicable regulations and insurance requirements.

· Ability to exercise good judgment in evaluating situations and making decisions.

· Ability to utilize tact and sensitivity to timing in personal or practice transactions.

· Previous experience in operation of office machinery: copier, FAX, postage machine, and printer.

· Adequate vision.

· Ability to reach, stoop, walk, and lift up to 25 pounds.

Benefits:

· Paid time off

· 401K options

· Medical, Vision, Dental, Life and Short Term Disability

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• West Columbia, SC 29169: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Work Location: One location

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