FEMA COVID-19 Call Center Agent - REMOTE USA Job at ITCON Services
- Managing a large number of incoming calls
- Identifying and resolving customer issues accurately and efficiently
- Providing high quality response to customer inquiries and needs
- Building sustainable relationships with customers through professional communication
- Providing accurate, timely, and complete information by using the right methods and tools
- Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
- Keeping detailed records of customer interactions, processing customer accounts, and filing documents
- Following communication procedures, guidelines, and policies
Applicant must be a permanent resident or citizen of the United States.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Work from home
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Hybrid remote
- Remote
Work Location: Remote
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