About Thriving Students Collective

At The Thriving Students Collective® our mission is to end the cycle of stress and burnout among educators and parents, empowering them to “co-thrive” with their diverse and unique learners.

We provide professional development, engaging online courses, and a supportive online community that prioritizes whole-school wellness and equips educators and parents with practical tools to empower every learner’s success.

We're a young, fast-growing startup with a small but mighty team of passionate Ed-Tech professionals. We're excited to ad to our Operations Team as we scale our B2B business.

www.thrivingstudents.com

About The Role

Thriving Students Collective needs a passionate Customer Success/Operations Manager that can work closely with our clients post-sale. You'll build strong relationships with our customers and ensure they are optimizing a product or service to receive the highest possible return on their investment. In order to be successful, you need to understand how K12 professional development and SPED teams work with outside vendors.

The Customer Success/Operations Manager will be a key resource in delivering TSC’s commitment to exceptional customer advising, support, retention and expansion. They will work with existing and new customers to create and implement their solutions.

How you will make an impact:

• Responsible for handling all steps post sale.
• Responsible for retaining current customers and expanding usage at installed base accounts
• Conduct effective and ongoing outreach to existing customers
• Proactively follow up with customers to ensure a positive experience using TSC products and promote new features and functionality specific to their user experience

What we look for:

• Bachelor's Degree
• Ideally a Bay Area resident (we're based in Oakland) but will consider remote candidates as well
• Passion for education, mental health, and neurodiverse learners
• 2-4 years of relevant work experience in Ed tech and/or K12
• Previous customer service, sales support and tech product support exposure
• Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings
• Past experience and demonstrated expertise with Hubspot
• Consultative – focus on retention and renewal experience with customers
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Ability to learn and apply technical expertise with new and existing platforms
• Self-starter with the ability to maximize time and generate high ROI

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Oakland, CA 94611: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Oakland, CA 94611

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