Customer Service Representative (Sales) Job at Capital District Transportation Authority
Duties and Responsibilities
The CDTA Customer Service Sales Representative is responsible for the sale of all fare products at the CDTA Sales Office at 85 Watervliet Avenue. This person will be the “face of CDTA” as they will likely be the one person at CDTA that customers will interact with on a regular basis. Excellent customer service skills are paramount as is the ability to multitask.
General Duties:
Experience and Education
Compensation
Starting rate of $18.26 per hour
Benefits
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.
At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
The CDTA Customer Service Sales Representative is responsible for the sale of all fare products at the CDTA Sales Office at 85 Watervliet Avenue. This person will be the “face of CDTA” as they will likely be the one person at CDTA that customers will interact with on a regular basis. Excellent customer service skills are paramount as is the ability to multitask.
General Duties:
- Ability to assist with corporate sales calls which include answering customer calls regarding card balances or card malfunctions.
- Provide customers with Navigator Half Fare ID cards once eligibility has been identified and approved. This is a primary activity of the Customer Service Representative.
- Provide daily reconciliation of cash draw(s) in accordance with all policies and practices.
- Assist the sales team with fulfilling corporate customer orders and STAR Ticket book orders.
- Provide answers to mobile ticketing questions and, if needed, add funds to customer mobile tickets.
- Other duties as assigned.
Experience and Education
- Excellent written and oral communication skills.
- Ability to work with all types of customers in an active public-facing window environment. Many of these customers have special needs so the person in this role must display patience and empathy.
- Ability to multi-task
- Excellent computer skills
- At least one (1) year of cash register experience to include the processing of credit and debit cards.
- High School graduate or equivalent with at least one (1) year of customer service experience in a multi-faceted, cash/credit card exchange driven environment.
Compensation
Starting rate of $18.26 per hour
Benefits
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.
At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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