IntelliSource is seeking Customer Support Representatives (CSR) that will assist customers with non-technical product and parts queries received via phone and email. The Customer Service Representatives gather customer information and route technical queries to the correct teams. Because this is a customer facing role, strong communication skills are imperative.

Candidates with a strong desire to interact with and provide world class service to customers in the high-tech industry are desired. This is a fast-paced work environment requiring time management skills and an efficiency mindset.

Work will be done on site at the Keysight Technologies campus near Garden of the Gods. The campus is large, recently remodeled and well equipped with shops, restaurants, recreational facilities including a disc golf course.

Customer Service Representative (CSR) Required Skills:

• Professional communication via phone and email composition
• Good customer service skills applied to all levels in the organization
• Strong attention to detail
• Ability to type 35 wpm+
• Ability to navigate several applications at once
• Able to work independently with little supervision and make good decisions when completing the tasks
• Able to help, support, and work effectively within a team
• Able to maintain confidentiality
• Strong knowledge of Microsoft Office Suite including outlook, one note, and teams
• 2-4 years previous experience – preferably in a customer service environment and/or data entry

Customer Service Representative (CSR) Preferred Skills:

• Salesforce experience
• AutoCAD
• Associates Degree

More than just a Job
IntelliSource understands the importance of having a connected, productive workforce and building dynamic employee loyalty. Our employees enjoy our strong culture that is sustained by an engaging, fun, innovative and fast-paced work environment. We were founded on the premise that people matter and the intention with offering a job is to do more than simply introduce new skill sets; we are ready to enroll and inspire our employees to make learning, process improvement and exceptional performance an ongoing practice and an outstanding career. We never stop helping others learn and we never stop learning.

IntelliSource is proud to be an inclusive employer and we value diversity within our teams. We are an equal opportunity employer and make hiring decisions based on job related factors. We do not discriminate based on any information on the application including race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law. This is a free service to you. We are an E-Verify Employer.

Who we are
At IntelliSource, our business - and our approach - is personal. We have over 20 years of business process outsourcing experience with some of the nation’s most recognizable Fortune 500 and fast-growth brands bringing innovative solutions through people, processes and technology. Knowing every company has different needs, IntelliSource understands a one-size-fits-all approach is not going to bring success. Our flexible approach to finding the right business solution sets us apart from our competitors. Our goal is to empower our customers and our people to reach their full potential.

#ISALLMulti