Currently, we are looking for one (1) Client Relations Specialist

This position is full-time and ONSITE in Auburn Hills, MI.

YOU MUST LIVE IN THE USA AND CLOSE TO AUBURN HILLS, MICHIGAN!

PLEASE DO NOT APPLY IF YOU ARE NOT IN THE AREA.

Job Description: To help us continue to grow our offerings, we are seeking two (2) Client Relations Specialists experienced in account support and engagement, troubleshooting minor technical issues, and Client education. Our definition of “Client” can be internal clients and external accounts that utilize our services. This is NOT a call center position.

Ideal candidates must exhibit strong analytical skills, excellent communication skills, and the ability to work independently and as part of a team of talented, intelligent individuals. This position requires the candidate to assist Clients with a range of technology and some accounting issues. It is challenging and requires a quick learner with strong prioritization and time management skills. We are looking for candidates who can foster and develop Client relationships that will guide our partners to success in a strategic alignment with the company’s initiatives. The ability to receive and retain guidance from experienced peers is a requirement. Proactive thinkers who enjoy taking ownership and pride in a job done well will excel in our company. We believe in cross-training and promotion from within.

The Client Relations Specialist position is scheduled Monday through Friday, 8a – 5p EST. There is no opportunity for remote hours – this is an onsite position in our office in Auburn Hills, Michigan. Full-time employment includes an incredible benefits package consisting of Medical/Dental, PTO, and Paid Holidays.

Interested candidates may reply with an updated resume and a brief cover letter explaining how your personality and experience may fit the position.

Job Duties & Responsibilities:

• Quickly learn and troubleshoot a wide range of issues and software platforms.
• Respond to, handle and resolve Client inquiries via phone, email, and/or chat
• Build and Maintain relationships with Small Business Partners
• Onboard new Small Business Partners
• Guide end users to support them in becoming more productive
• Provide Clients with product and service information
• Research and resolve issues
• Process orders, forms, and contracts
• Identify and escalate Client issues
• Handle Client billing questions
• Conduct outbound call campaigns to existing Clients (i.e., survey user base)
• Support and train the Clients on all platforms using web-based services like Zoom or Teams
• Perform general administrative tasks (data entry, reports, research, etc.)
• Remain current on internal processes, procedures, and training used for managing Client technical and accounting issues
• Utilize all available tools to analyze Client issues, provide communication on internal databases and ensure exceptional documentation on Client accounts
• Must be punctual, reliable, and have consistent attendance
• Other duties may be assigned to meet business needs.

Skills/Abilities:

• Ability to deliver outstanding Client service
• Excellent listening and strong empathy skills
• Well-developed communication and analytical skills
• Ability to independently manage and prioritize workload and seek assistance when needed
• Good problem-solving skills and focus on quality
• Serenity in challenging situations
• Ability to multi-task
• Must be extremely detail-oriented concerning documentation and communication.
• Positive dynamic, compassionate personality
• Ability to adapt to a fast-paced environment
• Excellent Data Entry, Spelling, Grammar, and Client Service Skills
• Self-motivated, quick learner
• Ability to take ownership and work independently to resolve Client concerns.

Education/Training/Experience Requirements:

• A high school diploma or equivalent is required; some college is preferred
• Six months or more experience in a client service environment (inbound/outbound calls) with great phone and communication skills.
• Proficient in Microsoft software (Excel, Word, PowerPoint, Visio, Access)
• Expert knowledge of Windows Excel, including Pivot Tables, preferred
• The ability to troubleshoot software platform issues preferred
• Understand basic accounting, auditing, and business procedures preferred
• Prefer experience with web-based conference software such as GoToMeeting or WebEx
• Flexibility in Scheduling (Days/Hours)

Position Details

• Minimum Qualifications: Entry Level
• Career Category: General Business & Administration - Type: Clerical & Administration
• Education Required: High School/GED, some college preferred

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Auburn Hills, MI 48326: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• inbound/outbound calls: 1 year (Required)

Work Location: One location

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