Are you looking for a long term career opportunity to hone & develop your customer service/call center skills with incredible benefits within the Banking industry?? Then this job might be the right company for you! We are actively partnering with a company based out of Sunnyvale, CA who is looking for long term Customer Service/Call Center representatives! These positions are currently available in person with the potential to go hybrid after a couple of months of training on site. If you are interested in hearing more about this job, or other job opportunities available in the Concord market, please feel free to contact me directly at acannizzaro@astoncarter.com or call me at 925-983-3325.

Working with Aston Carter – you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Bay Area professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!

Call Center Representative

Start Date: ASAP (Pending clearance of compliance processes)

Pay Range: $52-58k

Potential for a pay raise after 6 months (dependent on individual performance)

Eligible for salary + up to 6% bonus annually (dependent on team performance)

Eligible for conversion to regular employment with highly competitive pay and benefits in 60 to 90 days.

Contract Length: 6 months Contract-to-Hire

Worksite Location: Sunnyvale, CA 94089

Schedule:

2 months of training in office in Sunnyvale. Some positions are remote-eligible after training is completed. Initial shift is 10:15 am to 7pm with some rotating weekend coverage.

Call Center Hours: M-F: 7am - 7pm

Sat&Sun: 8:30am - 5pm

Job Description:

• Handle 50-60 calls a day with some chat and email.
• Handles a variety of high volume, member service inquiries and requests through phone, chat, video chat, and email.
• Researches and answers member questions regarding all Credit Union products and services.
• Provides advice and offers the appropriate product and/or service option that best fits each member’s needs.
• Processes member requests accurately including basic adjustments, change of address, check orders, check or statement copies, funds transfers, official check requests, orders/blocks/replaces plastic cards, stop payments, etc.
• Works with members to increase the adoption of online, mobile, and telephone banking services.
• Applies service recovery techniques to troubleshoot and promptly resolve member issues in an efficient, courteous and professional manner.
• Performs other duties and assignments to include administrative and special projects while supporting Call Center operations.
• Completes all required compliance and security training and adheres to all regulations and protocols.

MUST HAVES:

• 1+ years of call center/high call volume experience
• Credit union/banking experience

Additional Skills & Qualifications:

• Must have knowledge of practices, regulations, procedures and standard accounting necessary to perform financial institution duties. Self-motivated, highly efficient, well-organized and dependable with the ability to multi-task in a fast paced, high volume environment. Must have excellent written and verbal communication, as well as phone service and recovery skills. Requires strong attention to detail with a high level of accuracy and consistency. Ability to work well under pressure with limited supervision. Knowledge of Microsoft Office applications or the ability to quickly learn and operate multiple software programs concurrently. Ability to work in a collaborative team environment while providing the necessary support to achieve department goals. Flexible to work in a hybrid environment; both in the office and remotely.

Perks:

Excellent work environment with low turnaround

Call Center Reps get promoted into higher lever roles(internal promotions)

Pays up to 60k/year after conversion

AMAZING BENEFITS

Be a part of one of the most successful financial institutions in the country!!

This credit union is the Silicon Valley's largest, member-owned financial institution and offers financial services to more than 114,000 members worldwide. With assets over $10 billion, this is the largest credit union based in the Silicon Valley and ranked 17th in total assets among more than 5,700 credit unions nationally. For seven years in a row, this credit union has been ranked #1 by the Credit Union National Association.

If you or someone you know have any questions about the job posting, feel free to email acannizzaro@astoncarter.com

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About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.